جيد 7.4
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من واقع 762 تقييمات
  • النظافة 7.3
  • المرافق 7.2
  • الموقع 7.7
  • الراحة / المستوى 7.5
  • طاقم العمل 7.4
  • القيمة مقابل المال 7.3
  • الطعام / العشاء 7.2
الفرز عبر

Rut من أندونيسيا
مسافر بغرض العمل
سوبريور
مدة الإقامة ليلة واحدة في أغسطس, 2016
good
good location
تاريخ التقييم 18 أغسطس 2016

Mohd من ماليزيا
مسافر بغرض العمل
مزدوجة ديلوكس
مدة الإقامة ليلة واحدة في أغسطس, 2016
Good
Good hotel with great location
تاريخ التقييم 15 أغسطس 2016

MOHD من ماليزيا
مسافر بغرض العمل
تنفيذية
مدة الإقامة 5 ليلة/ليالٍ في أغسطس, 2016
Everything just fine and satisfied
Good and satisfied
تاريخ التقييم 15 أغسطس 2016

Gary من الولايات المتحدة
زوجين
مزدوجة سوبريور
مدة الإقامة 2 ليلة/ليالٍ في أغسطس, 2016
Review
Excellent
تاريخ التقييم 09 أغسطس 2016

Debby من أندونيسيا
مسافر بغرض العمل
مدة الإقامة ليلة واحدة في يوليه, 2016
Feel good
Nice hotel, very recommended..
تاريخ التقييم 29 يوليه 2016

Daeyoung من كوريا الجنوبية
مسافر بغرض العمل
مدة الإقامة ليلة واحدة في يوليه, 2016
dissatisfaction
disappoint
تاريخ التقييم 29 يوليه 2016

John من سنغافورة
مسافر بغرض العمل
مدة الإقامة 2 ليلة/ليالٍ في يوليه, 2016
decent
decent place and value for money
تاريخ التقييم 28 يوليه 2016

Yoel من أندونيسيا
عائلة مع أطفال أكبر بالعمر
مدة الإقامة 2 ليلة/ليالٍ في يوليه, 2016
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
تاريخ التقييم 26 يوليه 2016

Erwin من أندونيسيا
مسافر بغرض العمل
مدة الإقامة ليلة واحدة في يوليه, 2016
Business trip
Nice hotel that combined with the good price from agoda..
تاريخ التقييم 22 يوليه 2016

Andre من أندونيسيا
مسافر بغرض العمل
سوبريور
مدة الإقامة 4 ليلة/ليالٍ في يوليه, 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
تاريخ التقييم 20 يوليه 2016


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