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جيد 7.5
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من واقع 2511 تقييمات
  • وضع الفندق / النظافة 7.7
  • المرافق 7.4
  • الموقع 6.8
  • الراحة / المستوى 7.9
  • طاقم العمل 7.9
  • المستوى مقارنة بالسعر 7.6
  • الطعام / العشاء 7.2

Telly N.
الصين
24 يوليه 2016
Hotel is good but management is poor
Hotel is good but management is poor. The private swimming pool is big and nice. We are so disappointed or even angry. We reserved luxury 3 bedroom villa (via agoda) but they wrongly give us 2 bedroom villa. Even worse, the room is fully booked and the earliest time to change is the next day 3 pm. The staff "promise" to arrange extra bed for tonight when we check in. But when we back at 8 pm, still not yet set. We call the center over 10 times (few call no one answer). Each time they say coming NOW. Finally we hv the extra beds at nearly 11pm. The extra beds were wet as raining outside. As a resort, this is really poor experience. This make us a very bad impression and experience. The next day, we checked with the staff and "argue" for sometimes. As we had 3 family, they offer us a villa with 2 bathroom only which is vy inconvenience. After long "discussion", we got a 3 bedroom villa with 3 bathroom and a buffet to compensate the first night. Overall, the room is comfortable except the bad experience to changing room. But some maintenance is needed. The room lock is out of order, window handle is broken, some light cant switch on.......

Sukanya K.
تايلاند
20 يوليه 2016
Have a good time in this hotel, value of money
Ok

CHUNG Y.
هونج كونج
17 يوليه 2016
A terrible experience in Centara Grand
-water pipes sound is too visible even in mid night. -safe doesn't work -some power supplier sockets don't work -room telephone doesnt work -call from corridor phone, never you will find anyone to pick up your call at any time. -you will find no staff with willingness to help. -after all it doesnt worth with the amount of money spent there. Terrible !

Parranee O.
تايلاند
13 يوليه 2016
Experience on my last stay.
I am often stay in this resort. Check in 15.00 was made troublesome but check out is 12.00 and that is not very fair to the guest. The service quality is lower eg. a new buggy timetable.

Assylan T.
ماليزيا
11 يوليه 2016
Awful hospitality, honesty by staff was not good at all
I wouldn't go back to Centara

ng J.
ماليزيا
10 يوليه 2016
Satisfied
Overall is good! Except the food, few of us had food poisoning after the dinner! Especially my daughter got bad vomitting & diarrhea! I found the food is not proper covered, a lot of houseflies fly on top of fruits!

JONATHAN B.
كندا
09 يوليه 2016
Always A good stay
Have stayed here a few times now and it is always a good time to stay at Centara. The food is great the facilities are top notch. The kids love the water park. The pool villa is excellent. If you are looking for a quiet place away from the tourist traps and just want to relax and have fun this resort is the place to be. However it is away from everything so you will need a car if you want to sight see or rent a driver.

Tanin S.
تايلاند
09 يوليه 2016
very noisy because of planes!!!
Not good for kids at all.

Dan D.
استراليا
09 يوليه 2016
Great Value
Great position and planes taking off form the airport close by did not disturb us. Lovely and helpful staff. Clean rooms and very good facilities. Lots of restaurants and massage places near by so can easily not be stuck in the hotel.

SHEAU W.
ماليزيا
08 يوليه 2016
water park
free entry to water park. nice swimming pool, beach. everything were great but only the cleanliness of room.