جيد جدًا 8.0
بناءاً على هذا العدد من التقييمات: 775

أحدث تقييمات للعملاء

تفضل باختيار نوع المسافر
جيد جدًا



من واقع 776 تقييمات
  • النظافة 8.1
  • المرافق 7.0
  • الموقع 8.0
  • الراحة / المستوى 8.2
  • طاقم العمل 8.4
  • القيمة مقابل المال 8.4
  • الطعام / العشاء 7.2
الفرز عبر

Chris من المملكة المتحدة
مسافر منفرد
سوبريور
مدة الإقامة ليلة واحدة في نوفمبر, 2014
Hanoi Serenity Hotel 2
the staff were friendly
Booked 4 nights in the serenity 2, which was actually very pleasant (see first review). We asked reception about the public bus service to Halong Bay, but we were pushed into taking their tour bus. We pre-booked an additional night stay for our return from Halong Bay, before flying the next day. When we returned to Hanoi after Halong Bay, the bus didn't drop us back where it picked us up. I can only imagine the driver got fed up with drop offs and since we were last on the bus, were asked to walk 5 minutes to our hotel, after a long journey and heavy backpacks. We then went to check in but were told the water was 'broken' in our room. so we were taken to a cab to an alternative hotel in their chain.
تاريخ التقييم 30 نوفمبر 2014

BOWEI من تايوان
مسافر منفرد
ديلوكس إطلالة على المدينة
مدة الإقامة 2 ليلة/ليالٍ في نوفمبر, 2014
The room is not as good as expected
Location , friendly staffs
تاريخ التقييم 28 نوفمبر 2014

Chotiwit من تايلاند
مسافر منفرد
سوبريور
مدة الإقامة 4 ليلة/ليالٍ في نوفمبر, 2014
taxi service
Room Breakfast facility
Overall is Good the room is good breakfast is good But the some staff suck my time 1 mineralwater in the room that i take. in the menu it cost 0.7$/1 but time to checkout in bill it cost 1.4$/1 but ok nevermind plan 2 a hotel taxi service is suck.. i'm booking taxihotel before checkout 1day , but in the morn date of check out ,i see he doesn't book taxi to me, he just call in that moment, i'm waiting mytime 15 min.
تاريخ التقييم 26 نوفمبر 2014

Rachelle من الفلبين
عائلة من أطفال كبار
سوبريور
مدة الإقامة 2 ليلة/ليالٍ في نوفمبر, 2014
Great stay at Serenity Hotel
staff, cleanliness, value for money
It was great, very clean, the room was spacey, the staff were friendly. The only negative thing I could say was the communication, I don't get any response and confirmation when I tried to contact them via website and email for airport transfer and tour packages, I had to call them using ILD. BUt everything went okay anyway, they booked me for the transfer and day tours. Overall, our stay was great. I will definitely go back.
تاريخ التقييم 21 نوفمبر 2014

Kiyoshi من اليابان
مسافر بغرض العمل
سوبريور
مدة الإقامة 3 ليلة/ليالٍ في أكتوبر, 2014
The entrance of the old town
good location
Located the entrance of the old town. Not only the old town, you can walk almost every sightseeing place, including Ho Chi Minh Mouslem. you can catch taxis near the hotel. If you stay center of the old town, it is hard to find taxi(motorcycle taxi are plenty). So it is big pro for this hotel
تاريخ التقييم 03 نوفمبر 2014

Heather من الولايات المتحدة
مجموعة
غرفة متصلة
مدة الإقامة 2 ليلة/ليالٍ في أكتوبر, 2014
Good Location, Disappointing Rooms
Staff, Location, Food
The staff was amazing and the location was great. The hotel was surprisingly quiet, in a less touristy neighborhood in the Old Quarter, but still very close to tourist attractions and shopping. The staff were amazing - extremely helpful and very friendly. Only complaint: our rooms were not up to par. We booked two attached rooms, and the pictures were very misleading. Our rooms were not attached! They were in the same hallway, but there was no small lounge/living room joining the two spaces. Luckily this was not a huge issue for us. Also, the rooms were a little gross. Walls were scuffed, floors were a little dirty, bathrooms were a little gross. It wasn't anything we couldn't deal with though. The bedding was cleaned, but the rooms aren't overly inviting. Also, our rooms were drastically different in size. The beds are very firm, so do not book if you need a soft mattress.
تاريخ التقييم 02 نوفمبر 2014

Matej من سلوفينيا
زوجان
سوبريور
مدة الإقامة 4 ليلة/ليالٍ في أكتوبر, 2014
Superior, deluxe, queen = same same
Breakfast, helpfull staff, /
Hotel posted photos from different rooms to all rooms. Deluxe and queen rooms are decent, superior room is small and does not have a window. Lee was really helpful and nice. Rooms are well equipped but AC smells real bad so it's useless.
تاريخ التقييم 26 أكتوبر 2014

Jeffrey من استراليا
زوجان
جناح كوين
مدة الإقامة 2 ليلة/ليالٍ في أكتوبر, 2014
Hanoi
Staff, location,
The staff were very helpful and polite and nothing was to much trouble. The location was an easy walk to most things we wanted to see. If I was to fault anything it would be the shower needed the shower head in our room was broken and mould in the shower needed cleaning.the hotel was clean and in good condition for a budget accommodation Mattresses were very hard but this is a constant issue we found all over Vietnam.
تاريخ التقييم 25 أكتوبر 2014

Kellie من استراليا
مسافر منفرد
ديلوكس إطلالة على المدينة
مدة الإقامة 2 ليلة/ليالٍ في أكتوبر, 2014
Don't ever book a room at this hotel!
Terrible actually. We were so glad to leave. Apart from the staff not having a clue, to the bathrooms all leaking profusely, the safety deposit boxes able to be removed from your closet, And the dank wet carpets in the hall. It really has nothing going for it.
تاريخ التقييم 23 أكتوبر 2014

Jonghun من كوريا الجنوبية
عائلة من أطفال كبار
سوبريور
مدة الإقامة ليلة واحدة في أكتوبر, 2014
what a clean hotel
very clean, good location, and friendly staffs
A little far from long bien bus stop but very good to stay. Everything was clean even the room was small. I stayed 9th floor room so I needed to walk from 7th to 9th by foot because of no elevator over 7th floor. I stayed happily and enjoyed fresh fruit having breakfast in the dining room. The hotel manager gave me a map and lots of info about the area so I could go Bun bo nam bo, the famous restsurant. I recommend this hotel strongly.
تاريخ التقييم 22 أكتوبر 2014


1

2

3

1234

ابدأ من هنا واختر برنامجك المفضل: