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من واقع 2581 تقييمات
  • وضع الفندق / النظافة 8.7
  • الموقع 8.2
  • الراحة / المستوى 8.7
  • طاقم العمل 8.7
  • المستوى مقارنة بالسعر 8.7
  • الطعام / العشاء 7.8

9.3 William B.
Canada
13 مارس 2013
Excellent staff
Excellent staff, good location, quiet rooms
Excellent staff attentive to every detail make this a great place to stay in the old quarter of Hanoi.

7.7 elisabeth H.
United States of America
14 مارس 2013
5 star service in a well-located great value hotel
the staff and service are unparalleled in "going above and beyond" to make your trip the best, great location, excellent value
i arrived at the rising dragon palace hotel late at night, and exhausted from my international flight. Agoda had fully overbooked the hotel but the staff worked with me to ensure i received a room, and help me arrange (very last minute!) excellent travel plans and tours to Sapa, Hoa Lu/ Tam Hoc and the Hanoi opera. Everyone there goes is extremely friendly, helpful, and knowledgeable. The staff consistently strive to perform at a 5 star service level. In particular, Giang, Bui and Anne single-handedly turned my stay (as a solo woman traveler) from disastrous to amazing with their caring dedication, knowledge and "can do" attitude. You simply cannot find better service anywhere else, and the value is unbeatable -- and they make you feel like family. Overall, a superb place to stay. I'm also hesitant to recommend it, they are so great!

9 Alanna H.
United Kingdom
12 مارس 2013
Great staff, good location, lovely hotel
Staff, location

5.7 Lydia P.
United Kingdom
02 أبريل 2013
Nice Hotel
Location, staff, and cleanliness

9.3 William B.
Canada
12 مارس 2013
Very friendly, attentive staff
Fantastic service, great location, good breakfast
We would definitely stay at this hotel again. We have been traveling for 2 1/2 months and have had great service throughout southeast Asia but this hotel has exceptional staff. They are all young and very eager to make your stay as good as they possibly can. The hotel itself is very good and well located in the old quarter but the hotel staff really make this hotel exceptional. Stay here for tourist activities in the old quarter. You will be treated very well.

9.7 GAETANO F.
Italy
11 مارس 2013
Lovely hotel & service with smile & great location
room confort
lovely hotel great food and staff very friendly managment very good and realy take care of they guest e.g i have an issue with my arrival and when spoke with the manager he immidiately resolve my issue

9.3 Virginia G.
Philippines
11 مارس 2013
."Lovely hotel and service with a smile"
Its restaurant at the top floor
We booked for a de luxe room but was upgraded to a room with terrace. The room was very clean and spacious. The staff were extra nice and offered to arrange our trip to Ha Long Bay the next day. The restaurant at the top floor offered excellent food. We enjoyed our stay and would highly recommend this hotel to friends.

9 bruce M.
Australia
10 مارس 2013
great hotel with fantastic staff
great location in old quarter, quiet, very helpful staff
Room was good with roof top views. Breakfast good. Their rooftop restaurant was lovely with reasonably priced meals

8 henry S.
Australia
17 مارس 2013
Excellent service and facilities
Friendly and knowledgeable staff, good restaurant, clean modern room
We had a deluxe city view room in the new wing. Large modern room, comfortable bed with good quality linen, bathroom well equipped, except no towel rails. Ate dinner twice at the rooftop restaurant. Food was very good as was service. Frront desk staff always very friendly and helpful with local knowledge and calling cabs to the door. A staff member would come out with us to the cab, and speak to the driver to make sure he understood where we wanted to go.Stored a bag for us when we went to Halong Bay overnight, and on our return, while waiting for a transfer to the train station to Sapa, we were offered towels and soap to have a shower. Fantastic service.

8 Benno L.
Denmark
13 مارس 2013
Very kindly staff - it can`t be better
Very nice staff - always smiling - we think, they love their job.
The hotel made a very good trip for us to the northwest part of Vietnam. It was so exciting and we met a lot of country-people. The only thing we missed at the hotelroom was a window!