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من واقع 1686 تقييمات
  • وضع الفندق / النظافة 8.2
  • المرافق 7.7
  • الموقع 8.7
  • الراحة / المستوى 8.3
  • طاقم العمل 8.6
  • المستوى مقارنة بالسعر 8.5
  • الطعام / العشاء 7.6

9.3 alan B.
Thailand
25 أكتوبر 2014
perfect place to stay
rooms staff very clean
stayed for a week with family and loved it there , very helpful staff , looking forward to going back .

9 Rosalinda A.
Philippines
16 أكتوبر 2014
Great Stay
Spacious and clean room, friendly & accommodating staff, served extra fruits to us in our room
We had a great time staying in the hotel. Strategically located near the lake and the streetfoods.

8.7 Dung M.
Vietnam
13 أكتوبر 2014
Nice staff
Nice service, good location
Very sastified

9 Adele S.
Australia
10 نوفمبر 2014
Sweet little hotel surrounded by activity
location, structure, staff performance
Only stayed for one night, but our stay was enjoyable. The package included breakfast, so I am only able to rate the food / dining on that one meal - there is no in house room service. It's such a cute little place, lovely rooms which are furnished in a traditional Vietnamese style. It was in the centre of the Ancient Town part of Hanoi, near the lake, lots of restaurants and shops. The staff were wonderful. I would recommend this hotel and would stay here again.

9.3 Lovenia M.
Philippines
09 أكتوبر 2014
Awesome!!!
Staff, location, food
Really a great one!!! All the staff are very accomodating & friendly - they make you feel at home, food was ok. We arrived early and they let us checked in early as well, even upgraded our room which was great. I would be very willing to come back here once i visit Vietnam again.

10 NORLIZAH P.
Malaysia
03 أكتوبر 2014
All about the hotel and staff are marvellous!
The staff, the staff, the staff.They went all out to make our stay in the hotel a memorable one. The hotel itself is clean and the rates are very reasonable .
It was marvellous one. Even though it is a 3 star hotel, the services rendered are 6 star, I would say better than the 6 star hotel I have been before! We booked standard rooms but was upgraded to VIP rooms. Drinks were free flow! ( The staff would ask and serve juices and fruits every time we enters the hotel doors!). Breakfast were prepared early just to cater for us who need to checkout at 615 am! The hotel location is also great as it is near to the shopping areas and a beautiful lake. The staff especially are very great and should command a special mention for their excellent hospitality, very courteous and accommodating!

10 Dayang H.
Malaysia
30 سبتمبر 2014
Great service
Friendly staff, clean & neat room, nice breakfast
Fantastic. All the staff are very kind & friendly, room is clean & neat. I would recommend others to stay here & I will stay here again if I ever come back to Hanoi.

9.7 Farrah A.
Philippines
26 سبتمبر 2014
Excellent Excellent Customer Service
Hotel Staff, Location, Complementary Services
We stayed here for 5 nights in our recent trip to Hanoi last September. I chose this hotel because of the great reviews I read from googling, and boy was I not disappointed! :) Staff were very friendly, from Joe to Richard and the girls (I remember one's name is Nah). It is true that they are very full of humor too! Haha. Great location, just 2 mins. away from Hoan Kiem Lake. They were suggesting us good places to visit, streets for shopping, good places to eat, etc. :) Any assistance you need they're happy and willing to give you. :) Not to mention the affordable price and amenities (tv, ref, pc/laptop for work) they have - some you don't actually get from other hotels/hostels. You would especially enjoy that this is located in Old Quarter, the best place in Hanoi to just walk around.

9 mako I.
Japan
05 أكتوبر 2014
Hotel staffs are very rriendly
Hotel staffs are all very friendly, hotel is situated near by the lake and of course cost performance is good.
Hotel is situated near by the famous lake and convenient to all the sightseeing places.

8 Dianne R.
Australia
08 أكتوبر 2014
Thaison Palace Hotel
Tha staff, the cleanliness, the room
The staff were excellent. The position was not great, but quite OK